You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access by using the email address and password you have created. Please note, that if you are signed up on our email list, this does not mean you are registered.
Simply sign in to your account and click forgot your password? Enter your email address and we will send you a new password. You may later change your password.
Sign into my account, and click on MY ACCOUNT to change (email address, phone, etc); click on Address Information to change or add a billing or shipping address, and click on my password to change your password. Click submit or update when you are finished and the changes you have made will now be securely saved to your profile.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
You will receive an order confirmation once your order has been successfully transmitted. You can always check the status of your order by signing into your account and then selecting the option order status/history. This screen will advise if your order has been fulfilled, shipped, or if it is being held. An email will also be sent to you for both order confirmation and order fulfilment.
GST (Goods and Services Tax) of 10% for all Australian orders only. No sales tax charged for international orders.
Please go to each individual product page for the corresponding size guide. It is located just below the "Add to cart' button.
All goods will be despatched once payment has been validated.
Default currency is the Australian Dollar. The currency setting can be changed at the top right corner of the page above the shopping cart.
Orders received before 3pm Monday - Friday EST (Eastern Time) will be processed within 24hrs pending item availability and Paypal/credit card verification. Orders placed after 3pm (EST) will begin processing the following business day (This excludes Saturday Sunday and Holidays). We do not offer Saturday delivery. We use Australia Post for all domestic orders and a combination of Australia Post and TNT Express for International orders.
All Australian orders are shipped FREE of charge for orders of $50 and above. Standard rate of $10 for orders under $50.
Delivery time with Parcel Post is 2 business days in most areas, but may take up to 3-4 days.
Orders will not be posted until the payment has been cleared (this can take 1-3 working days in some cases). Therefore, please allow additional time if this is your case.
International orders that exceed $99 AUD in value are shipped FREE of charge. We have dropped this significantly from $250 AUD to make our products more accessible.
For all orders under $99 AUD, a set fee of $25 AUD will be charged (USD $25, GBP £15, EUR €17).
International orders are shipped by TNT Express.
We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.
International Orders TNT Express Courier Service (3 – 10 business days) Timeframes listed above indicate an estimated time that your order will arrive from the date it was shipped.
Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Creux Cycling cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.
If you refuse to pay customs charges on an incoming shipment, it will be returned to Creux Cycling at our expense. We will then deduct that charge, as well as any additional customs charges, from the refund of the original purchase price.
If you decide to refuse any shipments from Creux Cycling, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to CreuxCycling.com. This amount will be subtracted from your merchandise refund.
Any personal information given to CreuxCycling.com will be protected. Your information will not be disclosed to any third parties. The CreuxCycling.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. In order to protect customers to the fullest extent, CreuxCycling.com does not store your credit card information at any time. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
We collect personally identifiable information about our users. Our goal in collecting personal information online is to provide you with the most useful and helpful web experience possible. By knowing your preferences, we will be able to deliver information that meets your needs and gives you special access privileges.
We do not, under any circumstances:
Some of our web pages use 'cookies', which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.) A server cannot find out a name or email address, or anything about you by using cookies. Cookie information is not stored or collected by us. Once we receive information from you, via email or any other means, the information is in a secure environment.
Linked Sites: Creux Cycling is not responsible for the content or the privacy policies of external web sites to which we may link.
We stand behind out product and have a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, returns and exchanges are accepted on merchandise within 7 days of receipt for domestic orders and 14 days for international orders. Returned items must HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached.
Returns that are not in original condition will not be accepted and you will be asked to pay postage to have it returned to you. You are free to choose a full refund, or exchange the item. If exchanging the item, postage for the new item will be free for domestic orders. All returned items should also be sent back to us with their receipt.
NOTE: Shipping and handling and customs charges are non-refundable.
We realise that items don't always look the way they do on the models so we allow refunds on ALL our items. Please follow the steps above when returning a sale item. We also charge a processing/postage fee on all sale returns of $10.
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
CREUX CYCLING (ABN 93 141 818 644) maintains this website for your information and shopping convenience. The terms and conditions in the document apply to all users of this site. By using this site you accept and agree to these terms and conditions. Please ensure you read these terms carefully.
CREUX CYCLING, and its representatives are not liable to you or any other for any loss in connection with the use of this Site or a Linked Web Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
This website is owned by CREUX CYCLING and subject to copyright. The information on this site is protected under Australian copyright Act 1968. All materials on this website, including data, pages, documents, designs, online graphics, images and web pages are protected by copyright.
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
CREUX CYCLING makes no representations or warranties about any other website which you may access through this Site When you access an Other Website, that Other Website is independent from this Site, and CREUX CYCLING has no control over the content on that Other Website. Any link to an Other Website is provided as a convenience to users of this Site. You must take your own precautions to ensure that any Other Website that you access by link from this Site is free from viruses, worms, trojan horses and other material of a destructive nature.
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
Shipping Costs can be found on the "Shipping" page.
Once an order is received, you will receive an order confirmation email to the address you entered during the sites secure checkout.
Once an order is shipped you will receive a shipment confirmation to your registered email address.
Please contact the Creux Cycling via the "contact us" page if your order has not been received correctly.
Your item will be received within the time frame recommended on the “Shipping” page of the item when it was purchased. If the item is later than expected, please contact the Creux Cycling team via the "contact us" page.
In the bottom of the website you will see a Login/Registration box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
Please contact the Creux Cycling team via the "contact us" page if you have any questions regarding your order.
If your invoice receipt has not been received with your order, please contact the Creux Cycling team via the "contact us" page to have one sent directly to you.
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.