How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
How do I check the shipping cost on my items?
Shipping Costs can be found on the "Shipping" page.
How do I know my order has been received?
Once an order is received, you will receive an order confirmation email to the address you entered during the sites secure checkout.
How do I track my order? Has it been shipped?
Once an order is shipped you will receive a shipment confirmation to your registered email address.
My order never arrived or is incomplete/incorrect
Please contact the Creux Cycling via the "contact us" page if your order has not been received correctly.
When will my backorder arrive?
Your item will be received within the time frame recommended on the “Shipping” page of the item when it was purchased. If the item is later than expected, please contact the Creux Cycling team via the "contact us" page.
How do I create an account?
In the bottom of the website you will see a Login/Registration box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
I have a question on my charges.
Please contact the Creux Cycling team via the "contact us" page if you have any questions regarding your order.
I need a copy of my receipt/invoice
If your invoice receipt has not been received with your order, please contact the Creux Cycling team via the "contact us" page to have one sent directly to you.
When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.