Orders received before 3pm Monday - Friday EST (Eastern Time) will be processed within 24hrs pending item availability and Paypal/credit card verification. Orders placed after 3pm (EST) will begin processing the following business day (This excludes Saturday Sunday and Holidays). We do not offer Saturday delivery. We use Australia Post for all domestic orders and a combination of Australia Post and TNT Express for International orders.
All Australian orders are shipped FREE of charge for orders of $50 and above. Standard rate of $10 for orders under $50.
Delivery time with Parcel Post is 2 business days in most areas, but may take up to 3-4 days.
Orders will not be posted until the payment has been cleared (this can take 1-3 working days in some cases). Therefore, please allow additional time if this is your case.
International orders that exceed $99 AUD in value are shipped FREE of charge. We have dropped this significantly from $250 AUD to make our products more accessible.
For all orders under $99 AUD, a set fee of $25 AUD will be charged (USD $25, GBP £15, EUR €17).
International orders are shipped by TNT Express.
We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.
International Orders TNT Express Courier Service (3 – 10 business days) Timeframes listed above indicate an estimated time that your order will arrive from the date it was shipped.
Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer. Creux Cycling cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.
If you refuse to pay customs charges on an incoming shipment, it will be returned to Creux Cycling at our expense. We will then deduct that charge, as well as any additional customs charges, from the refund of the original purchase price.
If you decide to refuse any shipments from Creux Cycling, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to CreuxCycling.com. This amount will be subtracted from your merchandise refund.